Indigenous Managed Services (IMS) is working closely with client who are looking for the following:

Field Service Technician, Port Hedland – in a full time/ permanent role.

What the role entails:
  • On and off-site inspections and testing of lifting equipment
  • Maintenance and service repairs on products
  • Build strong relationships with customers and provide advice on our products
  • 100% commitment to personal and business safety
  • Liaise with customers, their employees and work on their worksites
What you will bring with you:
  • A demonstrated technical service experience within a manufacturing background – preferred but not essential. If you have some mechanical aptitude, the client can build a development program for you
  • The ability to develop strong professional relationships
  • The ability to work autonomously if required
  • A willingness to work in a sometimes physically demanding role
  • The ability to work at heights
  • Flexibility for regular travel to customer sites
  • Clear written and verbal communication
  • Problem solving and time management skills
  • Basic computer literacy skills – email and Excel
What’s on offer: To ensure our employees feel valued, supported, and celebrated, the client provide a range of employee benefits including:
  • Fully maintained company vehicle
  • Competitive salaries and incentive schemes
  • Ability to purchase up to 4 weeks additional annual leave
  • Team member discounts on Wesfarmers products
  • Discounted offers from over 300 corporate partners
  • Generous Wesfarmers annual share plan schemes
  • A range of diversity and well-being initiatives
  • Team events, celebrations, and development opportunities
  • Salary sacrificing and novated leasing options
  • Attractive parental leave policy and more

A career with the client will offer you rewarding experiences and opportunities for growth and development. The client have a diverse, inclusive, and safe workplace where their team members care about each other and enjoy building meaningful connections.  If the candidate meet most of the criteria listed above and would like to be considered for this opportunity, please send your updated resume to michelle@imsaus.com.au

Account Manager, Port Hedland

Your key responsibilities include, but not limited to:

  • End to end sales from business development and prospecting to closing sales and customer service
  • Seek and develop opportunities for growth through strategic planning and analysis
  • Conducting regular site sales calls and building strategic relationships with a vast customer portfolio
  • Build relationships with key internal stakeholders
  • Maintain close contact with the customer to ensure the Group’s products and services continue to meet customer requirements.  Gather information regarding customer activities and plans and develop strategies based on anticipated customer needs
  • Receive customer complaints and actively oversee the rectification of company non-conformance on in a variety of areas
  • Regular market and competitor activity analysis and research reporting on trends and sales activities

To be successful, you will have:

  • Sales or business development experience, maintaining and managing multiple accounts
  • Previous exposure to safety and apparel products would also be valued
  • Exceptional relationship management skills
  • Desire to be face to face with customers delivering technical solutions
  • Proven ability to not only meet but exceed customer expectations
  • The ability to work autonomously whilst collaboratively across different team
  • Comprehensive computer and Microsoft office skills

To ensure our employees feel valued, supported, and celebrated, the client provide a range of employee benefits including:

  • Maintained company vehicle and rental allowance
  • Flexible and hybrid work arrangements
  • Competitive salaries and incentives
  • A range of diversity and well-being initiatives
  • Ability to purchase up to 4 weeks additional annual leave
  • Team events, celebrations, and development opportunities
  • Team member discounts on Wesfarmers products
  • Discounted offers from over 300 corporate partners
  • Generous Wesfarmers annual share plans
  • Attractive parental leave policy and more

 If you have any Aboriginal candidates that meet most of the criteria listed above and would like to be considered for this opportunity, please send your resume to michelle@imsaus.com.au

Customer Services Sales Coordinator, Port Hedland

Your Opportunity

Due to exciting business growth, the client have a newly created role for a Customer Service Sales Coordinator to support our Customer First philosophy. This role is critical within our broader Customer Service Excellence Team.

Whilst you will be focusing on delivering exceptional service to our customers and the market, this role will see you responding to sales queries, quoting customers, liaising with other locations and departments to source products and counter sales requirements to meet internal and external customer. No day will ever be the same!

The client have a learning and development program for the right candidate so you will be set up to succeed from the beginning!

Your key responsibilities include, but not limited to:

  • Managing sales enquiries within our branch face to face, over the phone and via email
  • Build engaging relationships with our customers and internal stakeholders during every interaction
  • Process customer orders, quoting, filing and manage the end-to-end customer interaction
  • Providing product-based information and cross-selling products where required


You will be well supported with a team of technical and sales experts.

To be successful, you will have:

  • Sales and customer service experience
  • Excellent oral and written communication with a proactive approach
  • Comprehensive computer experience specifically Microsoft Suite (Excel and Word a must)
  • Strong time management skills
  • A solutions focused approach to problem solving
  • Be safety minded and promote all things safety within our branch
  • Attention to detail and focus on completion of allocated tasks
  • Ability to multi-task as necessary during busier periods
  • Experience with industrial products such as lifting and rigging, trade products is preferred but not essential.


Culture and Benefits



A career with the client will offer you rewarding experiences and opportunities for growth and development. The client have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, the client provide a range of employee benefits including:

  • Competitive salaries and incentives
  • A range of diversity and well-being initiatives
  • Ability to purchase up to 4 weeks additional annual leave
  • Team events, celebrations, and development opportunities
  • Team member discounts on Wesfarmers products
  • Discounted offers from over 300 corporate partners
  • Onsite parking and novated leasing options
  • Generous Wesfarmers annual share plans
  • Attractive parental leave policy and more

 
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your resume to michelle@imsaus.com.au

Purchasing and Expediting Officer, Port Hedland.

Your Opportunity

The client are looking for dynamic Purchasing and Expediting Officer to join our team to provide an exceptional level of service to our customers. This role can be conveniently based out of any of our Western Australia locations, and you’ll be working one day per week (Wednesdays).

Your key responsibilities will include, but are not limited to:

  • Generate urgent purchase orders for our customers to ensure that we meet customer expectations
  • Expediting and receipting of drop shipment purchase orders within set SLA
  • Engage with vendors to ensure best performance (ie. DIFOT and overdue PO) by having a proactive approach in fixing issues at the root cause and initiate the fix on a national level
  • Review and execute replenishment plans to meet projected forecast requirements and committed customer orders
  • Build, review and approve supplier purchase orders, considering freight optimisation opportunities
  • Review and approve transfer orders and inventory balancing opportunities between branches and DCs
  • Liaising with suppliers and internal customers to manage order tracking, expedition and cancellation
  • Address email purchase order update queries within agreed SLA
  • Communicate with vendors representing the client to ensure despatch dates are realistic
  • Review and assisting in resolving NLA and MOQ/MOV issues
  • Review overdue purchase orders and work towards reducing backlog


To be successful, you will have:

  • Collaborative skills in resolving understocked and overstocked inventory positions
  • Knowledge of key inventory performance metrics (e.g. Inventory turns)
  • Experience with DRP / MRP functionality and a background in forecasting, requirement determination and procurement advantageous
  • Strong attention to detail and analytical abilities
  • Proficient with Microsoft Office programs including Excel – including formula functionality


Culture and Benefits



To ensure our employees feel valued, supported, and celebrated, the client provide a range of employee benefits including:

  • A range of diversity and well-being initiatives
  • Ability to purchase up to 4 weeks additional annual leave
  • Team events, celebrations and development opportunities
  • Team member discounts on Wesfarmers products
  • Discounted offers from over 300 corporate partners
  • Onsite parking and novated leasing options
  • Generous Wesfarmers annual share plans
  • Attractive parental leave policy and more


If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your resume to michelle@imsaus.com.au

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