I.T Support Technician

Location: South Hedland
Hours: Full-time

Join a purpose-driven Aboriginal organisation providing vital IT support services that enable KNAC staff to deliver outcomes for Nyiyaparli self-determination and community benefit. Work hands-on with technology while enjoying modern benefits, including professional development and salary packaging.

About Us

Karlka Nyiyaparli Aboriginal Corporation RNTBC (KNAC) is the registered native title body corporate for the Nyiyaparli People with approximately 400 current members. 

The Nyiyaparli People are the Traditional Owners of approximately 36,684 square kilometres of land and waters in the East Pilbara region, including the Aboriginal communities of Jigalong and Parpajinya, several pastoral leases and significant mining operations. Locations with the Determination Area are places of particular significance to the Nyiyaparli people, including ceremonial sites, songlines, permanent pools and natural resources. 

Position Purpose

Reporting to the Information & Technology Manager, the IT Support Technician provides onsite and remote technical support for KNAC staff. The role works closely with KNAC’s IT Managed Service Provider to troubleshoot issues, minimise downtime, and ensure smooth operations. The IT Support Technician also assists with onboarding/offboarding staff, asset management, IT documentation, and supporting system upgrades and initiatives.

Your New Role

The key responsibilities of this role include: 

  • Provide onsite and remote support for IT issues, including troubleshooting hardware, software, and network problems

  • Set up, configure, and maintain hardware, software, and peripherals

  • Maintain IT asset records, tagging, and procurement

  • Assist with user onboarding/offboarding and IT training

  • Lead IT-related projects and upgrades as directed

  • Support building security systems (swipe cards, cameras)

  • Ensure compliance with Work Health & Safety standards and KNAC policies

What You’ll Bring

Essential experience and qualifications include:

  • Minimum of 1 year in an IT support or technician role

  • Experience troubleshooting PCs and laptops (HP preferred)

  • Microsoft Office and Windows 11 support

  • Knowledge of smartphone end-user support

  • Strong communication skills with non-technical users

  • Ability to travel as required

  • National Police Check

Desirable experience and qualifications include:

  • Certificate III (or higher) in Information Technology or similar

  • Microsoft Certification or training

  • Current C Class Driver’s Licence

  • Experience working with Nyiyaparli and/or Aboriginal people

 Nyiyaparli people and Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply

What’s In It for You?

This is your opportunity to contribute your IT skills in a professional Aboriginal Corporation supporting the governance and prosperity of the Nyiyaparli People. KNAC offers:

  • Attractive base salary plus superannuation

  • Laptop, mobile phone, and Health & Wellbeing Incentive (post-probation)

  • Salary packaging benefits

  • Supportive team and professional development opportunities

Ready to Apply:

Applications should include your current resume and a brief cover letter that aligns your skills and experience with the essential requirements of the role.

For any questions about the role, contact Ros Trotter at ros@abundancehr.com.au

Applications close at 9:00 am on Wednesday, 3 September 2025.

 

 

Apply Now