About Us 

Karlka Nyiyaparli Aboriginal Corporation RNTBC (KNAC) is the registered native title body corporate for the Nyiyaparli People with approximately 400 current members.

The Nyiyaparli People are the Traditional Owners of approximately 36,684 square kilometres of land and waters in the east Pilbara region, including the Aboriginal communities of Jigalong and Parnpajinya, several pastoral leases and significant mining operations. Locations within the Determination Area are places of particular significance to the Nyiyaparli people, including ceremonial sites, songlines, permanent pools, and natural resources.

Position Purpose

We are seeking a dedicated and detail-orientated Member Support Officer to join our Community & Corporate Services team.

This dynamic role will involve greeting members and visitors, handling phone inquiries, managing mail, assisting with meetings and events, and performing clerical duties. The role also focuses on supporting our members by addressing their inquiries, helping with forms and documentation, and ensuring compliance with KNAC policies.

This role requires a strong commitment to providing excellent customer service, organisational skills, and the ability to handle confidential information. You will also support community events and workshops and provide referrals to other services when necessary.

Key Responsibilities 

• Provide frontline member support by greeting visitors and addressing phone and email inquiries. 
• Assist members with applications, ensuring compliance with KNAC policies, and process documentation promptly. 
• Maintain accurate records of member support services and document daily statistics. 
• Support the organisation of meetings, workshops, and community events. 
• Manage reception duties, including handling mail, updating calendars, and maintaining the office environment. 
• Provide effective communication with all members, clients, suppliers, and stakeholders, ensuring a professional and welcoming atmosphere at all times. 

Qualifications & Experience 

Essential experience and qualifications include:

• Proven experience in a customer service or administrative role
• Experience working Nyiyaparli people or other Aboriginal communities
• High attention to detail and excellent organisational skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn other software systems
• Strong communication and interpersonal skills, with the ability to handle sensitive information with confidentiality
• National Police Check 
• Current drivers licence

Nyiyaparli people and Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.