About Us
Karlka Nyiyaparli Aboriginal Corporation RNTBC (KNAC) is the Registered Native Title Body Corporate for the Nyiyaparli People, representing approximately 450 members across the east Pilbara region.
We are committed to supporting our community in managing land, culture, and community outcomes with integrity, respect, and cultural strength. Our team plays a vital role in delivering meaningful services that directly impact our members’ well-being and future.
Position Purpose
We are seeking a Member Support Officer to join our Corporate & Community Services team in South Hedland.
This is a dynamic, hands-on role focused on providing high-quality support to KNAC members. You will assist with member enquiries, Trust applications, and service access, while also supporting fleet and asset coordination to ensure smooth day-to-day operations.
This role suits someone who is organised, community-focused, and thrives in a fast-paced, service-driven environment.
Key Responsibilities
Provide frontline support to members, responding to enquiries professionally and respectfully
Assist with Trust applications, ensuring accuracy and compliance with policies
Maintain accurate records, documentation and reporting data
Coordinate referrals to internal teams and external services
Support community events, meetings and workshops
Manage fleet bookings, servicing and asset registers
Coordinate contractors and maintenance activities across properties
Contribute to a collaborative, culturally respectful workplace
Skills & Experience
Essential:
Experience in customer service, administration or community support
A minimum of 1 year of experience in customer service, administration or community support
Strong communication skills and the ability to work with diverse stakeholders
Attention to detail and strong organisational skills
Ability to manage competing priorities in a fast-paced environment
Confidence using Microsoft Office and systems
Intermediate user proficiency in Microsoft Office applications and systems
A proactive, solutions-focused approach
National Police Check
Working with Children Check (WWCC)
Current Driver’s Licence
Desirable:
First Aid Certificate (HLTAID011) or equivalent.
Mental Health First Aid Certificate.
CPR Certificate (HLTAID009) or equivalent.
Why Join Us?
Working with KNAC offers the opportunity to contribute meaningfully to the Nyiyaparli community. We offer a supportive work environment and a competitive remuneration package that includes:
Competitive Salary plus benefits
Professional development allowance
Supportive and inclusive team environment
Opportunity to contribute meaningfully to the Nyiyaparli community
Career development and growth opportunities
Closing Date: Applications close at 9:00 am on Friday, 17 April 2026.
To Apply:
Click APPLY below and upload your up-to-date resume and cover letter outlining how your skills and experience match the essential requirements of the role.
For further information or a copy of the Position Description, contact Ros Trotter at ros@abundancehr.com.au.
KNAC is committed to creating a culturally safe and inclusive workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.